Refund policy

Returns Policy

At Laila's Beauty Aisle, we strive to ensure your satisfaction with every purchase. Please review our returns policy for a smooth and hassle-free process.

Eligibility for Returns

• You may return most new, unopened items within 14 days of delivery for a full refund.

• If the return is due to an error on our part (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

Return Process

1. Initiating a Return:

• Log in to your account on our website.

• Navigate to the “Complete Orders” section under the My Account menu.

• Select the order and click the “Return Item(s)” button to initiate the process.

2. Refund Notification:

• Once we receive and process your returned item, we will notify you via email regarding your refund status.

Refund Timeline

We aim to process refunds promptly. Please allow up to 4 weeks from the time you hand over your package to the return shipper to receive your refund. This timeline includes:

• Transit Time: 5 to 10 business days for the return package to reach us.

• Processing Time: 3 to 5 business days to inspect and process your return.

• Bank Processing Time: 5 to 10 business days for your bank to complete the refund transfer.

In many cases, refunds are processed more quickly.

Weight-Based Shipping Costs

• Shipping rates for many items are determined by weight.

• Item weights are listed on their respective product detail pages.

• To align with shipping carrier policies, all weights are rounded up to the nearest full pound.

Important Notes

• Items returned opened, used, or outside of the 14-day return window may not be eligible for a refund.

• If the return is not due to our error, return shipping costs will be the responsibility of the customer.

For any additional questions or concerns about our returns policy, please contact us at Contact@lailasbeautyaisle.com .

Thank you for choosing Laila's Beauty Aisle. We’re here to help!